Do you find it a challenge to meet and exceed customers’ expectations?
You are not alone.
Every business is looking for ways to provide a superior customer service to avoid being pushed out of the market. At the heart of a happy clientele is a professional workforce able to provide a quality customer service that over-delivers on value.
With customer expectations on the rise every year, providing a professional uninterrupted service is key to remaining relevant and competitive in the market. A workforce management software can help you improve staff scheduling in a number of ways.
1. Provides a Comprehensive Staff List
To provide an efficient service, you need to know who is on your team. A workforce management software helps you create a comprehensive database of everyone in your workforce. It sorts them by skills, certifications, position, roles, restrictions, and other relevant metrics. With these details at your fingertips, you are able to sketch staff shifts and assign tasks based on staff availability and suitability for the job at hand. You can easily search the database and come up with duty rosters for the entire day.
2. Centralized Scheduling
This is a massive benefit. Being able to access everything from a single dashboard allows managers and employees to make requests and quickly fill in schedules to improve efficiency. Staff do not need to rely on Excel spreadsheets as they traditionally used to. They only need to log on to the dashboard to look for tasks assigned to them, or to fill in details of a completed task.
3. Accommodates Last Minute Shift Changes
The most advanced scheduling system is unable to anticipate every eventuality. It’s hard to control every variable in a scheduling system. People get sick and fail to report to duty. Other unforeseen emergencies may crop up along the way and disrupt planned schedules. A workforce management software should be able to accommodate such disruptions and allow last minute changes.
This helps in circumventing scheduling gaps by allowing adjustments the moment disruptions are flagged. The system can automatically notify managers and other relevant staff to make necessary adjustments to the schedule.
4. Spot and Fix Errors Instantly
Traditional workforce management systems were error-prone and highly inflexible. Information could easily get mixed up or lost in detailed spreadsheets and complicated rosters. The resulting mistakes made this system highly unreliable and inefficient. The attendant disruptions in workflow saw managers make frantic efforts to filling the scheduling gaps. The result was lost productivity and inefficiency.
This kind of confusion rarely happens with a workforce management software since it has little or no room for error. Mistakes are automatically spotted and notifications instantly sent to responsible personnel to remedy the situation.
5. Easily Build Shift Rosters
A workforce management software makes creating shift rosters an extremely easy task. All a manager needs is to log on to the dashboard, schedule shifts and quickly generate a roster based on the staff available. Should there be a conflict, the system will instantly flag it down. This won’t clear until the shift plan agrees with the rest of your scheduling. The software allows pre-planned schedules. The system allows you to schedule tasks weeks or months ahead and gives managers control in assigning staff to various projects.
To improve staff scheduling in the workplace, you need a workforce management software that is responsive to the needs of your organization. This type of software provides an efficient and effective way of managing your workforce. With the right software, you can create workflows, staff lists, and assign tasks from any location. You can also easily track and manage activities from an online dashboard that provides you with an overview of all your workforce activities.