If you operate a business that’s very much 9 to 5, you can benefit by having a call answering service after hours. This makes your business appear to operate twenty-four hours a day, every day. Instead of talking to a machine and leaving messages, customers and potential customers can speak to a ‘live’ person, which can make a big difference. Here are several reasons why having a 24/7 call answering service is a good idea for your business.
1. Increase Sales
Let’s face it, getting sales is no easy feat. You can work hard to get it and lose it at the death. Sales is why you’re in business. Many people don’t like talking to machines. When your business is closed and someone calls, possibly a potential customer, speaking to a ‘live’ person can often make the difference between getting that sale or losing it to a competitor. Ouch!
2. Don’t Forget To Have A Life!
Though it’s commendable that you work really hard, it can also put a strain on your private and family life. Many people who work on commission, for example, may be tied to their phone. That means they are basically working at odd hours just to get that sale and commission. You don’t really have a life, do you? A partner may roll his or her eyes when call after call comes at the most inopportune moments. Enter the call answering service to save the day. They’ll take care of everything while you have some you time.
3. Project A Professional Image
Let’s say you’re a small business, perhaps a one-man show or one-woman show; you don’t want customers knowing this. However, you can’t always answer the phone. If you have an after-hours call answering service, they will never find out. This can send the message that you’re a very professional and competent outfit.
4. Customers Appreciate Value
When any business provides value to its customers, customers not only appreciate it but this can lead to customer retention and also referrals, thus increasing business. Customers usually want service on their terms, not when you’re ready. Though a simple, basic act of hiring a call answering service might not make you a millionaire, the fact that your business is easily accessible is a great bonus for you.
Call answering agents are very professional and highly trained. They will have enough information to answer calls and respond in such a way that they actually appear to be an employee of your company. They can answer basic questions and provide some information to callers, cancel or reschedule appointments and even take payments. Hiring a call answering service can take your business to a higher level.